Returns & Exchanges
We want you to be fully satisfied with your warmth; if you are not completely happy with your Stoov product, you can return it within 30 days of receipt for a full refund. Please ensure all items are returned in their original packaging and in unused condition.
Register Your Return
Visit our online return portal and enter your order number and email address to start the process.
Pack Your Items
Carefully place the Stoov product and its battery in the original box, ensuring all components are included.
Attach the Label
Download and print your prepaid shipping label from the portal and securely attach it to the outside of your package.
Drop Off and Refund
Deliver your package to the nearest designated carrier location; once received and inspected, your refund will be processed within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing